On-Site Support & Troubleshooting: Travel to client premises for physical installation, hardware replacement, and urgent hands-on troubleshooting when issues cannot be resolved remotely.
Production Coordination: Interface with cross-functional teams to support New Product Introductions (NPI), multi-project wafer (MPW) runs, and planning schedules to meet committed delivery dates.
Ensure adequate preventive & predictive maintenance to reduce equipment failures while maintaining quality and productivity; ensure adequate spare part inventory to meet the critical maintenance requirement.