Facilitating actively to trouble shoot and resolve all commissioning related electrical and automation issues. Coordinate with relevant ABB and Customer side stake holders to align their expectations.
Attending periodic customer and yard meetings related to commissioning and warranty support activities.
Coordinating and communicating with Project package engineers, Project closing specialist, Project commissioning engineer and Customer side engineers while resolving commissioning related issues
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Identify the correct SOP for a given technical problem. Use internal and external documentation to guide resolution.
Document technical issues clearly and in detail in the trouble ticket system. Know when and how to escalate confidently.
Safely lift, install, and rack equipment using provided lifting tools, including in confined spaces or at height, following health and safety guidelines.
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Defines acceptance criteria and sign-off gates for network changes; ensures interoperability and error-free integration with upstream and downstream systems
Owns the escalation queue and trend analysis; directs complex investigations, establishes fix-forward plans, and ensures high-quality documentation of resolutions within SLAs
Shapes the ticket taxonomy, triage playbooks, and automation triggers to improve response consistency and speed
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Identify the correct SOP for a given technical problem. Use internal and external documentation to guide resolution.
Document technical issues clearly and in detail in the trouble ticket system. Know when and how to escalate confidently.
Safely lift, install, and rack equipment using provided lifting tools, including in confined spaces or at height, following health and safety guidelines.
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