Support mission critical data centres and remote buildings operations in Singapore. This role is a 12-hour rotating shift duty and support the data centre operations in data centres.
Job Description:
· Possess good knowledge of data centre operation tasks and duties.
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Provide Level 1 and Level 2 support for enterprise applications, including SAP S/4HANA, Freshworks/Freshdesk, Servigistics, Microsoft 365, SharePoint, and Teams.
Perform incident management, troubleshooting, user support, system monitoring, and escalation to vendors or higher-level support when required.
Support user account administration, access controls, permissions management, and application-related requests.
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Provide Level 1 and Level 2 support for enterprise applications, including SAP S/4HANA, Freshworks/Freshdesk, Servigistics, Microsoft 365, SharePoint, and Teams.
Perform incident management, troubleshooting, user support, system monitoring, and escalation to vendors or higher-level support when required.
Support user account administration, access controls, permissions management, and application-related requests.
...
Provide Level 1 and Level 2 support for enterprise applications, including SAP S/4HANA, Freshworks/Freshdesk, Servigistics, Microsoft 365, SharePoint, and Teams.
Perform incident management, troubleshooting, user support, system monitoring, and escalation to vendors or higher-level support when required.
Support user account administration, access controls, permissions management, and application-related requests.
...
Provide Level 1 and Level 2 support for enterprise applications, including SAP S/4HANA, Freshworks/Freshdesk, Servigistics, Microsoft 365, SharePoint, and Teams.
Perform incident management, troubleshooting, user support, system monitoring, and escalation to vendors or higher-level support when required.
Support user account administration, access controls, permissions management, and application-related requests.
...
Provide Level 1 and Level 2 support for enterprise applications, including SAP S/4HANA, Freshworks/Freshdesk, Servigistics, Microsoft 365, SharePoint, and Teams.
Perform incident management, troubleshooting, user support, system monitoring, and escalation to vendors or higher-level support when required.
Support user account administration, access controls, permissions management, and application-related requests.
...
Provide Level 1 and Level 2 support for enterprise applications, including SAP S/4HANA, Freshworks/Freshdesk, Servigistics, Microsoft 365, SharePoint, and Teams.
Perform incident management, troubleshooting, user support, system monitoring, and escalation to vendors or higher-level support when required.
Support user account administration, access controls, permissions management, and application-related requests.
...
Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management.
Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.
Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.
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Hands-on experience with PowerShell scripting, Python automation;
Experience with Active Directory Windows patching tools and processes;
Strong troubleshooting and incident management skills, including Root cause analysis (RCA), High severity/critical incident handling, Problem management.
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