Develop and execute Key Account Management strategies for major and long-term customers, including stakeholder mapping, OPEX planning, and maintenance strategy alignment.
Ensure a high level of customer satisfaction across all service touchpoints.
Actively promote the full range of GEA service offerings, including first service offers, spare parts packages, service agreements, audits, training, service digital products, and upgrades.
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Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7)
Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height
Responsible for timely, professional, accurate and service oriented response to all technical service enquires
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Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7)
Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height
Responsible for timely, professional, accurate and service oriented response to all technical service enquires
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Customer consulting and support with regard to the services responsible for
Ensuring internal and external requirements, in particular with regard to regulatory, reporting, compliance and audit, within the scope of the issues under responsibility and using best practices
Operation, maintenance and maintenance of the infrastructure as well as providing powerful support for relevant systems, data maintenance, reporting and authorization management
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Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
Planning and executing work on a first-time right approach with customers, and ensuring the job is done on time and as per quality standards.
Identifying improvement needs and potential solutions for them in the ways of working.
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Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
Planning and executing work on a first-time right approach with customers, and ensuring the job is done on time and as per quality standards.
Identifying improvement needs and potential solutions for them in the ways of working.
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Deliver exceptional customer service by actively listening to users' needs, addressing concerns, and ensuring user satisfaction throughout the support process.
Contribute to the development and maintenance of a knowledge base with frequently asked questions and standard solutions to assist users in resolving common issues.
Document issue resolutions, troubleshooting steps, and best practices for future reference and knowledge sharing.
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Conduct inspections: Technicians inspect vehicles and machinery to assess their condition and identify potential issues. They may perform safety inspections to ensure compliance with regulations and standards.
Test drive vehicles: Technicians test drive repaired vehicles to verify that the issues have been resolved and that they are functioning correctly. They listen for unusual noises, check for vibrations, and assess overall performance.
Provide estimates: Technicians evaluate repair needs and provide cost estimates to customers. They explain the necessary repairs and recommend maintenance schedules to prevent future problems.
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- To attend to daily complaints by carrying out inspections at the shortest possible time and to discuss with the superiors on the course of action.
- To carry out regular checks on the M & E facilities, common areas, cleaning refuse disposal, security system, landscape and other related services.
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Cultivate and develop positive working relationships with customers, system users and company personnel
Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
Candidate must possess or currently pursuing a Bachelor's Degree in Biomedical Engineering, Medical Electronic, Engineering (Mechanical), Engineering (Mechatronic/Electromechanical), Engineering (Electrical/Electronic) or equivalent.
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