Organize and participate in customer engagement activities, industry exhibitions, technical seminars, training programs, product showcases, and co-creation workshops. Collaborate closely with Commercial, Marketing, and Business Development teams to promote SD Guthrie's product portfolio, identify new business opportunities, generate leads, and strengthen customer partnerships.
Prepare and maintain technical reports, product specifications, technical data sheets, application guides, and other relevant documentation. Ensure products comply with regulatory requirements and customer specifications within the assigned markets.
Work collaboratively with internal technical teams and cross-functional stakeholders, including Commercial, Marketing, Quality, and Refinery to ensure the successful development, validation, commercialization, and implementation of customer-focused solutions.
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Responsible to provide Pre & Post sales support including product at site issue via mobile support or physical visit
Responsible in preparation of quotation based on the single line drawing by customers/sales
Responsible to compile all the quotation details. (Project Title, Consultant, Contractor) and monitor the success rate by monthly follow-up with sales team
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Perform and coordinate restore activities for business‑critical systems and applications, including support during disaster recovery tests and real incidents.
Analyze backup and restore failures, identify root causes, and implement corrective and preventive measures.
Contribute to performance tuning and optimization of backup environments regarding throughput, capacity, and availability.
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Identify, assess and monitor regulatory and compliance risks, and recommend mitigation measures to address compliance gaps and emerging issues.
Engage proactively with regulators and government authorities to clarify expectations, address concerns and minimise enforcement and business disruption risks.
Manage regulatory inquiries, complaints and non-compliance matters, and escalate material risks or breaches requiring management attention.
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Identify, assess and monitor regulatory and compliance risks, and recommend mitigation measures to address compliance gaps and emerging issues.
Engage proactively with regulators and government authorities to clarify expectations, address concerns and minimise enforcement and business disruption risks.
Manage regulatory inquiries, complaints and non-compliance matters, and escalate material risks or breaches requiring management attention.
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