Implement and optimize endpoint governance using Microsoft Intune, including configuration profiles, compliance policies, security baselines, and device‑lifecycle management.
Support directory, identity, and device policy integration using Entra ID (Azure AD), ensuring secure authentication, conditional access, and identity‑driven device posture.
Apply and tune Group Policy Objects (GPO) and MECM (Microsoft Endpoint Configuration Manager) for on‑premises and hybrid Windows endpoint management.
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Intuitively understands different stakeholder perspectives and able to communicate in a way that builds trust, alignment, and strong working relationships across teams.
Embraces change and continuously evolves, staying ahead of platform developments, new tools, and industry shifts with a strong learning mindset.
Pays strong attention to detail while never losing sight of the bigger picture, ensuring excellence in execution while driving towards meaningful business outcomes.
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Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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Key person to comple A&P mapping and matching (Adversiting & Promotion) in Exceedra system on daily basis to meet the expectation of AR aging.
Key person to coordinate and liaise with CAMs/Senior Manager/ IT dept. in addressing any gap in the matter of A&P mappign and matching issues in Exceedra.
Assist Senior Manager in preparing and compiling the Customers Accounts Receivables report, OSA template, promo compliance and sales bulleting template for CAMs input.
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Perform root-cause analysis on recurring issues and implement preventative measures.
Administer and maintain Linux and Windows server environments supporting trading operations.
Manage trading platform configurations, server-side settings, plugins, bridges, and integrations in coordination with the Trading SysOps function to ensure stable, secure, and performant trading operations.
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Technical Connections: Provide hands-on assistance during corrective troubleshooting, check basic electrical and AC/DC components , and support on-site recovery for offline systems (WiFi/logger setups).
Client & Logistics Coordination: Assist in scheduling customer maintenance appointments, handle basic inquiries, and coordinate with Supply Chain for replacement parts and logistics.
Safety & Compliance: Ensure strict compliance with company safety guidelines and practice proper PPE usage during all operations.
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