Identify, report, and rectify errors within subtitles that may impact viewing experience such as but not limited to missing captions, incorrect formatting, or timing discrepancies
Administer and maintain company email accounts, software applications, system accounts, and user access permissions in accordance with internal IT policies and security requirements.
Install, configure, update, and maintain operating systems, business applications, and productivity software to support business operations.
Manage end-to-end IT onboarding activities for new employees, including preparation and deployment of IT equipment, email account setup, software installation, user account creation, and system access provisioning.
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Quality Assurance: Ensures that all products meet Nestlé’s stringent quality standards through rigorous testing and compliance checks, safeguarding our commitment to excellence.
Application Group: Works closely with product development and marketing teams to create innovative solutions that meet consumer needs and preferences.
Proven hands-on experience with one or more programming languages (Java & SpringBoot preferred), scripting language and CICD/DevOps tooling (GitLab, Terraform, EKS) using modern technologies.
Ability to take ownership, collaborate closely with cross-functional teams and communicate clearly in an agile environment.
Solid understanding of cloud security, resilience, and operational best practices.
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Assist in system monitoring and alert escalate to respective technical support team during non-peak hours.
Ensure to meet the agreed standard service level such as consistent response time, high service availability, and adherence to batch processing schedule and computer reports distribution.
Provide support for Application and Systems technical support personnel including report spooling. This includes re-spooling branch EOD report upon request.
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Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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