Provides detailed dand accurate feedback on field service activities and compiles clear and concise reports for submission to your supervisor to enable informed decisions to be made to resolve product issues.
Due to the nature of the role and EDWARDS is committed to providing on-site support for 24 hours per day, 365 days per year, there will be a requirement to perform standby duty and/or work shift patterns to meet customer contractural commitments and/or as part of an emergency coverage plan.
Minimum 1 year working experience in a related engineering industry or technical experience in an engineering, service or maintenance role, involving direct contract with external and internal customers.
...
Work within a structured Japanese manufacturing environment.
And for selected employees, there is an opportunity for training in Japan — giving you exposure that many entry-level technician roles cannot offer.
...
Collaborate with other departments to support overall outgoing quality improvement activities, including product audits, to reduce quality issues and the number of non-conforming products placed on hold. Update the daily product shippable stock report.
Manage a team of technicians/operators in carrying out product and process inspection activities.
Develop standards, processes, and documentation as necessary to ensure continual improvement.
...
Lead supplier readiness/improvement work with new suppliers (pre-product launch) and existing suppliers (as needed)
Utilize supplier performance data and sourcing strategies to target, define approach, and continuously improve supplier performance
Ensure suppliers understand and apply Watlow’s change control requirements through annual training and auditing supplier’s conformance to the requirement
...
Plan and conduct Kaizen events; provide training and mentorship to Kaizen teams on Lean methodologies, including PDCA, Value Stream Mapping (VSM) for both current and future states etc.
Utilize Lean and Six Sigma tools to assess current processes, uncover inefficiencies, and convert data into actionable insights and improvement plans.
Evaluate the implications of new product transfers on workflows, resource allocation, and process optimization strategies.
...
Design, propose, and execute experiments with regards to quality improvements and process capability improvements.
Strongly participate in customer excursion works and add significant value to the overall corrective and preventive action process by utilizing relevant statistical methods.
Act as an internal statistical consultant to the engineers.
...
Interact and communicate effectively with manufacturing, equipment suppliers, and process engineering in a support role Major Tasks and Activities: (Please indicate in the right column the level of responsibility Full(F) or Partial (P))
Increase in responsibilities with competency level and technical expertise acquired through professional experience on the job according to targeted role.
Detail knowledge of assigned area to understand related functional areas in Frontend or Backend Production area.
...
Server Administration (Windows & Linux): Manage Active Directory, Group Policy, DNS, DHCP, and Windows Server systems alongside Linux distributions (Ubuntu, Debian, RHEL). Automate routine system tasks via PowerShell or Bash scripts.
Data Center Operations: Oversee physical and virtual data center operations, including server rack layouts, cabling, power redundancy (UPS systems), backup power, environmental monitoring, and hardware lifecycle management.
Manufacturing Support (OT/IT Integration): Collaborate with Operations and Engineering teams to ensure high uptime for Manufacturing Execution Systems (MES), shop-floor workstations, industrial PCs, and edge controllers on the factory floor.
...
Drive hands-on design evaluation, hardware validation, first article assessment, debug, documentation, and release-to-production activities for wafer test hardware
Support innovation in wafer-level test hardware for power, mixed-signal, discrete, and wide-bandgap semiconductor technologies, including high-current, high-voltage, thermal, and precision measurement applications
Work closely with test engineering, product engineering, equipment engineering, manufacturing, quality, safety, and external suppliers to ensure hardware readiness for engineering builds, pilot runs, and production ramp
...
Implement solutions using modern development approaches including low-code platforms, AI-assisted development environments and agentic coding workflows where appropriate
Work with interdisciplinary and international teams to identify fitting solutions with an agile and value driven mindset
Develop and apply trainings, user concepts and operating models to ensure adoption of AI-enhanced processes, digital assistants and intelligent automation solutions
...
Make sure to identify and monitor critical parameters (special characteristics), ensure smooth ramp-up; update control plans
Technical Ownership for site to site technology / product transfers, ensure site synchronization including proper change management
Lead, supervise and monitor manufacturing of the process technology in close teamwork with process engineering and quality assurance Improve yields, cost (e.g simplify process), process robustness based on inputs / requirements from yield enhancement / product owners / manufacturing / QA
...