Define and document standard operating procedures and runbooks for using automation and tools (how to request changes, how pipelines work, how to roll back)
Support incident and problem management by providing tooling, diagnostics scripts, and data exports to accelerate root cause analysis and post incident reviews
Strong practical Python and shell scripting skills to build automation, small tools, and integrations without existing frameworks...
Maintain a working relationship with the commercial team and Service Manager to advise of activity/changes related to sales opportunities in assigned territory.
Maintain daily communications with customers to ensure resolutions and proper follow-ups.
Administrative responsibilities such as prepare and maintain accurate customer service logs, internal service records, diagnostics updates, customer install base, spare part inventory and other management reports in a timely manner....
Maintain a working relationship with the commercial team and Service Manager to advise of activity/changes related to sales opportunities in assigned territory.
Maintain daily communications with customers to ensure resolutions and proper follow-ups.
Administrative responsibilities such as prepare and maintain accurate customer service logs, internal service records, diagnostics updates, customer install base, spare part inventory and other management reports in a timely manner....