Handle incoming and outgoing communications, including emails, phone calls, and correspondence, directing inquiries to the appropriate personnel.
Support the procurement process for engineering supplies and equipment, including obtaining quotes, processing purchase orders, and tracking deliveries.
Help manage project documentation, ensuring all necessary permits, licenses, and approvals are obtained and filed correctly.
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Provide initial technical support and consultation to customers, addressing inquiries and guiding them through product selection and application considerations.
Maintain strong relationships with existing clients through regular follow-ups and understanding their evolving needs to identify potential upsell or cross-sell opportunities.
Participate in industry events, trade shows, and seminars to represent the company and expand professional networks.
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