Serves as 2nd line of defense for shift critical area issues (lot hold, disposition, excursions, line-downs, tool downs) interfacing HVM Ops team and TD 1st shift Process Development teams.
In charge of receiving phone calls or emails from sales reps and customers and answering to the enquiries concerning product capabilities, specifications, and applications
In charge of the generating documentation on the specifications, design, test procedures and test results of the GNC systems and algorithms that were developed.
Implement and maintain network security solutions, including firewalls, IDS/IPS, Network Access Control (NAC), SIEM, access controls, network segmentation, and Zero Trust security measures.
Technical Health & Optimization: Proactively monitor account technical health, troubleshoot production issues, and recommend architecture or configuration improvements as customer needs evolve.