Develops working knowledge of industry regulations, restrictions and laws and ensures service department adheres to all regulations
To plan monthly servicing schedule, collect reporting and bill customer on time
Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly and thoroughly...
Provide initial technical support and consultation to customers, addressing inquiries and guiding them through product selection and application considerations.
Maintain strong relationships with existing clients through regular follow-ups and understanding their evolving needs to identify potential upsell or cross-sell opportunities.
Participate in industry events, trade shows, and seminars to represent the company and expand professional networks....
• Bachelor's degree/Diploma in ANY Engineering field
• A year in HVAC
engineering or similar — fresh grads with relevant internship welcome
• Clear written and spoken English
• Follows procedures precisely
records exactly what you observe
• Confident with Microsoft Office
especially Excel
• Basic understanding of ISO 9001
14001 and 45001
⭐ Nice to have: CMMS experience · hands-on testing or lab experience · HVAC service or site exposure · familiarity with any ISO management system
Manage and process RFQs and Sales Orders, provide competitive quotations, and follow up effectively to secure orders.
Monitor and resolve customer complaints and delivery issues in collaboration with relevant teams to ensure customer satisfaction and timely order fulfilment
Maintain accurate customer data, track opportunities, and generate reports using CRM and ERP systems...
Conduct basic repairs and replacements of faulty components in fire protection, electrical, and mechanical equipment under the guidance of experienced technicians.
Adhere strictly to all safety procedures and protocols during site visits, equipment handling, and maintenance tasks to ensure a safe working environment.
Maintain accurate records of all maintenance, repair, and installation activities, including parts used and time spent, for reporting and inventory purposes....
Assist in scheduling and completing service and maintenance plans.
Assist in conducting training programs for customers and channel partners.
Prepare technical reports related to compressor systems and provide feedback to other departments, as well as assist in implementing improvement initiatives....