Set ticket impact, urgency and prioritizes tickets, set user perception and expectation accordingly in terms of turnaround and response time
Ensure all tickets are followed up and actioned within stipulated time-frame to avoid backlog of tickets that has exceeded KPI, including tickets assigned to individuals and support queues managed by the team
Provide technical support to user issues on products supported in a systematic and logical way.
...
Basic knowledge of computer hardware
software
operating systems
and networking.
Basic understanding of LAN/WAN
Wi-Fi
switches
routers
and network devices is an advantage.
Good troubleshooting and problem-solving skills.
Responsible
proactive
and willing to learn.
Good communication and interpersonal skills.
Able to work independently and as part of a technical team.
Malaysia Semiconductor Recruitment Day (MSRD) 2026 brings together 70+ semiconductor companies, 1,000+ job opportunities, and 40+ industry speakers under one platform, connecting talents with employers across the semiconductor industry in KLCC on 14-17 Oct 2026.
Ahead of the event, we are featuring selected openings from participating employers to help candidates discover available opportunities and identify roles that match their experience and career interests. Submit your resume for relevant opportunities, and join us at MSRD 2026 to meet participating employers and explore more career openings.