Drive the development of strategic communications plans that build awareness of and interest in SWDA's enterprise programmes and initiatives among employers.
Champion the adoption and effectiveness of clienteling tools, CRM capabilities, and Client 360 insights to enable more personalized and productive client engagement.
Lead and drive innovation in co-curricular programming across Student Organisations such as the Welfare Services Club and Special Interests Clubs to enhance student vibrancy and engagement.
Stakeholder Management: Represent the Customer Engagement function in departmental steering meetings, presenting data-backed cases for operational upgrades.
Develop and execute operational readiness plans, including testing, documentation, and training, to ensure new capacity is fully operational upon integration.