Collaborate and design solutions for the challenging yet unique problems across hardware and software platforms, including servers, RAID, and various operating systems (Windows and Linux).
Participate in planning and coordinating significant technical investigations from problem statement to conclusion.
Creates design documents pertinent to the various phases of firmware development.
...
Technical Connections: Provide hands-on assistance during corrective troubleshooting, check basic electrical and AC/DC components , and support on-site recovery for offline systems (WiFi/logger setups).
Client & Logistics Coordination: Assist in scheduling customer maintenance appointments, handle basic inquiries, and coordinate with Supply Chain for replacement parts and logistics.
Safety & Compliance: Ensure strict compliance with company safety guidelines and practice proper PPE usage during all operations.
...