Structural Integration: Review, interpret, and align control architectures with the physical/mechanical structural limits of the machinery (gondolas, automated parking grids, etc.) to eliminate structural or design conflicts.
Bid Consultancy: Partner with the internal Product and Tender Teams during the pre-proposal/bidding phase. Tag along to client presentations to advise on technical feasibility, setting the engineering direction on "what to do and what not to do."
Costing & Resource Alignment: Provide precise engineering design insights to prevent downstream scope creep and budget overruns.
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Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.
Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products.
Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
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Grid Impact Studies: Lead the execution of Load Flow, Short Circuit, and Transient Stability studies. must specifically address Weak Grid ($SCR
TNB Regulatory Representative: Serve as the lead technical representative at TNB GSO (EMS Unit) meetings. You will defend the simulation results and manage the end-to-end Interconnection Agreement (IA) process.
Harmonic & Power Quality Validation: Perform detailed harmonic resonance studies to identify if a supplier's inverter switching frequency will clash with the local TNB grid impedance.
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• Respond to customer inquiries and provide technical support within Service Level Agreements (SLAs) via various communication channels. (Level 1 Support)
• Handles more complex technical issues, whether on-site or in-house, that cannot be resolved at the initial resolution attempts. These issues may require deeper troubleshooting, root cause analysis, and specialized knowledge for resolution, which may also involve in-house repair or coordination with OEM/suppliers. (Level 2/3 Support)
• Collaborate with cross-functional teams to escalate and resolve difficult issues.
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Assist in integrating data from multiple sources, including building management systems (BMS), IoT devices, email, SharePoint, ERP/CRM systems, spreadsheets, databases, and other business applications.
Support data analytics, engineering data analysis, dashboards, and reporting initiatives for property operations, asset management, M&E performance monitoring, predictive maintenance, energy consumption analysis, and ESG tracking.
Analyze engineering and operational data to identify trends, equipment performance issues, maintenance opportunities, process improvements, and energy efficiency enhancements.
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