Team Leadership
Preventive Maintenance
Problem Solving
Budget Management
Safety Compliance
Work Order Management
Staff Training
Equipment Repair
Inventory Control
Communication Skills
Scheduling
Strong project management and leadership skills
Good communication and stakeholder management
Ability to manage multiple subcontractors and site activities
Good problem-solving and troubleshooting ability
Strong report writing and documentation skills
Able to work independently under pressure
Good negotiation and coordination skills
Safety & Continuous Improvement Follow all safety procedures and maintain a clean workspace, while contributing ideas to improve efficiency and reduce waste.
We are looking for someone who can operate CNC machines (including Turret Punch), perform basic setup, maintenance, and troubleshooting, read technical drawings, ensure product quality, and follow safety procedures in a manufacturing environment.
• Respond to customer inquiries and provide technical support within Service Level Agreements (SLAs) via various communication channels. (Level 1 Support)
• Handles more complex technical issues, whether on-site or in-house, that cannot be resolved at the initial resolution attempts. These issues may require deeper troubleshooting, root cause analysis, and specialized knowledge for resolution, which may also involve in-house repair or coordination with OEM/suppliers. (Level 2/3 Support)
• Collaborate with cross-functional teams to escalate and resolve difficult issues.
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Develop contacts and leads and work through the entire sales cycle, including responding to preparing proposal, quotation, product presentation, conduct demo to user, ability in system designing and many more.
Provide confident, high-energy presentations and proposals, lead meetings with minimal guidance or supervision.
Gather data from the market, existing client or new client to properly qualify business potential to produce reliable business forecasting and contracts.
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