Conducting requirement study and do testing for new functionality.
Working with Developer teams for root cause analysis of complex incidents.
We are looking for a competent and proactive IT Executive to support and manage business software applications across the organization. This role focuses on application support, system maintenance, and continuous improvement to ensure reliable and efficient software operations.
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Collaborate with the internal team to develop customised digital marketing strategies and proposals for potential clients.
Ensure clients understand the established workflows and maintain regular communication throughout the delivery process.
Stay updated with industry trends, competitor activities, and emerging technologies to identify new business opportunities and potential areas for expansion.
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Expand your professional network by engaging with a diverse range of clients and stakeholders in a fast-paced environment.
Assist in the preparation of full sets of accounts for multiple companies to help us maintain the highest standards of accuracy and compliance.
Prepare monthly financial reports, including profit and loss statements, balance sheets, and cash flow statements, allowing our management to make data-driven decisions.
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• Respond to customer inquiries and provide technical support within Service Level Agreements (SLAs) via various communication channels. (Level 1 Support)
• Handles more complex technical issues, whether on-site or in-house, that cannot be resolved at the initial resolution attempts. These issues may require deeper troubleshooting, root cause analysis, and specialized knowledge for resolution, which may also involve in-house repair or coordination with OEM/suppliers. (Level 2/3 Support)
• Collaborate with cross-functional teams to escalate and resolve difficult issues.
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Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.
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