Process customer orders, track order progress, and ensure timely fulfillment. Execute order auditing and handle common user inquiries, feedback, or form submissions, providing initial sorting and routing.
Manage and maintain the company’s e-commerce storefronts across multiple platforms, ensuring smooth daily operations and optimal store performance, with a focus on the Australia and Europe & US markets.2.Upload product listings across platforms, including writing and optimizing high-quality titles, descriptions, and item specifics, aligned with target market preferences.3.Conduct keyword research and listing optimization to improve product visibility, search ranking, and conversion rates across different platform algorithms.4.Plan and execute promotional strategies (e.g., discounts, campaigns, ads, sponsored listings) tailored to target markets to drive traffic and sales growth.5.Monitor and process customer orders while coordinating fulfillment to meet platform-specific performance standards.6.Track and analyze sales performance, traffic, and conversion data across platforms, provide actionable insights and continuously optimize product and pricing strategies.7.Ensure full compliance with each platform's policies, guidelines, and best practices to safeguard account health and business continuity.
Plan and execute E-Commerce campaigns and promotions, including seasonal and mega campaigns, flash sales, vouchers, bundles and other platform initiatives. Work closely with platform KAMs to maximise traffic, visibility and sales opportunities.
Traffic & User Analytics: You will use GA4 and FineBI alongside supporting user-analysis tools to analyze traffic, conversions, landing pages, and user paths in order to surface anomalies and deliver optimization recommendations.
Assist in uploading and updating website content, including product information, news updates, and support materials, ensuring accuracy, proper formatting, and alignment with brand guidelines.
Traffic & User Analytics: You will use GA4 and FineBI alongside supporting user-analysis tools to analyze traffic, conversions, landing pages, and user paths in order to surface anomalies and deliver optimization recommendations.
Pricing & Promotion Compliance: You will configure regional and country discounts based on the promotional rules set by the Lead, draft promo plans for approval, keep MSRP pricing synchronized with price-change notices, and run regular MSRP and compliance-display checks.