Monitor and analyze affiliate performance, including video traffic, GMV, conversion rates, and ROI, while providing recommendations for continuous improvement.
Track campaign results and prepare regular performance reports to support business decisions and growth strategies.
Stay updated on affiliate marketing trends, creator landscape, and e-commerce developments to identify new growth opportunities.
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① Documentation & Business Administration Prepare, organize, and manage internal business documents including agreements, consignment forms, vendor contracts, briefing decks, and meeting minutes. Keep our filing systems clean, up-to-date, and accessible. Support the team in drafting proposals, SOPs, and operational checklists.
② Customer Data Analysis & Coordination Compile and analyse customer data across platforms to identify patterns, purchasing behaviours, and segment trends. Help coordinate customer-facing communication workflows — including follow-up sequences, feedback collection, and retention touchpoints — working closely with our marketing team.
③ Collaboration & Partnership Coordination (Online) Plan and coordinate online collaboration deals end-to-end — from initial outreach tracking to briefing sheets, deliverable timelines, and post-collaboration reporting. You'll help manage our pipeline of KOL partnerships, gifted collaborations, and brand deals, ensuring nothing falls through the cracks.
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The Customer Happiness Manager is responsible for building and sustaining a Gold Standard customer experience for MYSG.
This role oversees day-to-day support operations, ensures high-quality service delivery, and leads initiatives that strengthen customer trust and loyalty.
Beyond operational excellence, this role plays a key part in people development, service innovation, and budget planning, ensuring the MYSG support function remains scalable, efficient, and aligned with long-term business goals.
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