Retail Management
Inventory Control
Product Knowledge
Stock Replenishment
Problem Solving
Microsoft Excel
Communication
Time Management
Stock Management
Acts as the primary point of contact for guests and staff in the absence of senior management and is responsible for ensuring that all hotel standards, policies, and procedures are followed.
Supports staff supervision, helps resolve operational issues, and ensures a safe, welcoming, and professional environment for both guests and employees.
Supervise daily hotel operations and ensure all departments are functioning smoothly
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Maintain a high level of product and service knowledge in order to explain or make recommendations for guests.
Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicit assistance from Management if needed.
Motivates and stimulates colleagues to achieve results through support and encouragement.
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