Establish and govern the Single Source of Truth: Synchronise owned channels (In-App Messaging, Driver Blog, GrabAcademy) and partnered channels (Help Centre, app interface) to eliminate conflicting information and audit legacy content debt
Gather ground-level insights: Regularly engage directly with drivers and delivery partners through field visits and focus groups to gauge comprehension, test communication styles, and feed ground insights back into content creation
Optimise channel performance: Track driver feedback loops and support ticket trends to continuously measure and improve message accuracy and support deflection goals.
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Coordinate the handling, distribution, and delivery of official company documents, including courier arrangements and maintaining appropriate delivery records.
Assist in coordinating company events and activities, including logistics, supplies, equipment, and other operational requirements.
Monitor and manage office supplies, equipment, and facilities, including basic maintenance and general office support.
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