Manage corporate reputation and crisis communications, proactively anticipating public perception issues and rapidly developing strategic responses to safeguard Bjak’s brand integrity and stakeholder trust.
Oversee and execute internal communications (newsletters, memos, company-wide announcements) to align staff activities with organizational goals and foster a culture of transparency and accountability.
Drive the communication strategy for Corporate Social Responsibility (CSR), sustainability, and social participation initiatives, enhancing the perception of Bjak’s role in the community.
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Prepare and issue employment-related documents, including offer letters, employment contracts, warning notices, and asset issuance forms.
Oversee the full onboarding and offboarding processes, including conducting orientations, managing documentation, and coordinating asset return and clearance procedures.
Monitor employee attendance, leave applications, and generate periodic HR reports for management review.
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Leverage internal resources such as knowledge base, policies, portals, and employee handbook and other relevant document in all inquiries and interactions with the employees and third party personnels.
Work in close collaboration with larger PS&S team and Line manager when dealing with complex enquiries, issues or requests, and escalating as necessary, the incoming enquiries in a confidential, responsive, and customer-focused manner.
Keep abreast of system changes and provide support for ServiceNow upgrades, participate in testing with subject matter experts and ensure delivered functionality performs as expected.
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Administer HRD Corp-related processes including grant applications, levy utilisation tracking, claims submission, and maintenance of required supporting documents in line with applicable employer guidelines and schemes.
Coordinate with training providers and internal stakeholders to ensure training programs meet claimability and documentation requirements under relevant HRD Corp processes and allowable cost requirements.
Monitor deadlines for grant submissions, claim submissions, documentation updates, and follow-ups to minimise rejected or delayed claims.
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Performance Management: Facilitate the performance management consequences which is the Performance Improvement Plan (PIP) process including goal setting, performance reviews, and feedback sessions between the employee and their superior. Provide coaching and guidance to operation managers (Store Manager, Area Manager and Regional Manager on performance issues.
Talent Management: Support the development and implementation of talent management strategies, including mobility of staff, promotion, succession planning, career development, and leadership development. Collaborate with store operation managers to identify high-potential employees and create development plans.
Bachelor’s degree in Human Resources, Business Administration, or related field.
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Drive recruiting planning strategies (e.g., forecasting, short-/medium-term manpower requirements, etc.) to align with, and meet, business demands and HR cost control
Develop/review talent management for critical leadership positions and develop talent readiness/transition strategies
Execute initiatives on organization design changes to improve efficiency and effectiveness
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Compliance, Privacy & Governance: Ensure 100% compliance with global data privacy regulations (e.g., GDPR), internal controls, and local statutory requirements through secure data handling and administration.
Continuous Improvement Mindset: Proactively identify and implement process enhancements to boost productivity, improve cost efficiency, and increase customer satisfaction in collaboration with the Team Lead / Manager.
Knowledge Management: Maintain and enhance operational documentation, including Job Aids, SOPs, and FAQs, ensuring they reflect current best practices and support accurate inquiry resolution.
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Incumbent is empowered to solve requests and challenges via exceptional customer service that is consistent, knowledgeable, and trusted.
Incumbent must be able to anticipate customer needs, communicate professionally and compassionately with employees, managers and Business HRs around the world, and articulate solutions to customers in a way that enhances the customer experience. Incumbent must be able to handle a high volume of requests with speed and accuracy.
Ability to maintain confidentiality and safeguard employee data by adhering to compliance standards.
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