Ensure compliance with the Management agreement with Hilton International, and any Owner / Lease agreement.
Maintain a focused system of internal controls, which will provide an effective and efficient control over the hotel assets, liabilities, revenue and costs, ensuring compliance with company policy.
Maintain control over the hotel’s assets, liabilities, income and expenditure on behalf of both the Operator and Owner and provide management, leadership and accountability for the financial performance of the hotel.
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As the Assistant Front Desk Manager, you will be responsible for performing the following tasks to the highest standards:
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.
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Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel.
Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment, converting foreign currency at current posted rates.
Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
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As the Food & Beverage Manager, you will be responsible for performing the following tasks to the highest standards:
• Ensure that each food and beverage outlet and conference and banqueting event is managed in line with key service standards and specified profit margins as an independent profit centre.
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As the Assistant Human Resources Manager, you will be responsible for performing the following tasks to the highest standards:
• Supervise team members in the HR office, ensuring the department’s daily operation is running smoothly and team members adhere to set disciplines.
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Train team members and implement Hilton standard and related departmental regulations.
Conduct routine inspections of all areas in the hotel to ensure that all hardware and software are in optimum condition.
Make a detailed and realistic cost control plan to control operating costs for each department to maximize operating profits without compromising Hilton standards, safety procedures and guest experience.
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Technician is responsible on handling daily work order, taking daily reading, carry out PM, update checklist, attend guest room complaint thru FCS report, attend to emergency situation, attend general repair and maintenance work in the entire hotel as well as public areas.
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To conduct on the job skill training to Attendant as and when needed. Monitoring Attendant progress improvement and communicate closely with HK Trainer for follow up.