Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team
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Liaise with eCommerce partners to build relationships and network, understand category and brand performance across channels and advise on strategies to drive and achieve business objectives
Work closely with the cross-functional and cross-BU teams to ensure efficient and effective execution, leveraging support resources and standard operating procedures to ensure a reliable and consistent customer experience, aligned with best-practices (e.g. Modern Trade)
Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
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Execute sales activities for assigned businesses/territories, including product portfolios and marketing plan introductions, order taking, marketing display set-ups and in-store merchandising
Prepare quotation/tender prices, delivery and commercial terms, in accordance with company policies
Report on the activities and products of the competitors via inputs to the competition reports
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The role develops and occasionally delivers presentations in partnership with HR stakeholders to support alignment, understanding, and decision‑making.
Work closely with HR COEs and local HR teams to ensure effective collaboration, knowledge sharing, and feedback loops.
Support and coordinate the annual talent and performance cycle, including performance reviews, talent reviews, succession discussions, and development planning.
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Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management.
Develop and grow the commercial relationships of assigned leading industrial customers while prospecting for new accounts to increase market penetration.
Carry out visits to target customers to promote products and provide feedback to business and suppliers of customer response and activity.
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Drive root cause analysis and implement preventive measures to enhance application reliability and service continuity.
Plan, manage, and govern deployment and release processes for SAP CX and .NET applications, ensuring controlled rollouts with zero disruption to production environments.
Optimize and maintain operational tools, processes, and environments to support scalable and efficient application performance.
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Lead and monitor progress of sales activities for assigned businesses/territories. Identify and implement customized solutions based on changing markets and trends
Negotiate pricing, discounts and contract terms to facilitate sales agreements and achieve targeted margins
Evaluate product gap analyses and product improvement proposals. Recommend new/enhanced product solutions
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Support the development, monitoring, and execution of trade marketing plans across assigned channels and product categories to achieve business objectives.
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Execute sales activities for assigned businesses/territories, including product portfolios and marketing plan introductions, order taking, marketing display set-ups and in-store merchandising
Prepare quotation/tender prices, delivery and commercial terms, in accordance with company policies
Report on the activities and products of the competitors via inputs to the competition reports
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To contribute insights during contract negotiation to protect DKSH’s risks and interests and ensuring fair requirements in contractual discussion.
To review monthly and consolidated YTD KPI/SLAs committed with clients and to take lead using available insight to update Management on consistent malperformances and collaborating with internal stakeholders for development and improvements when needed.
To build a strong relationship with all levels of client’s organization through clear understanding of the history-to-current relationship, business setup and model, client’s internal operations, preferences, to maintain a solid relationship and strive in exceeding client expectations.
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Execute sales activities for assigned businesses/territories, including product portfolios and marketing plan introductions, order taking, marketing display set-ups and in-store merchandising
Prepare quotation/tender prices, delivery and commercial terms, in accordance with company policies
Report on the activities and products of the competitors via inputs to the competition reports
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Support manager in managing day-to-day operating assignments, solutioning and projects against operating budgets to ensure efficient usage of resources.
Provide first level global SAP SD support, prepare functional specification, inclusive of the monitoring, tracking of incident and service/change request in meeting service level obligation.
Escalate critical issues/problem to second level support for prompt technical, resolution and development on SAP SD.
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Familiarity with mobile/web app frameworks (e.g., Flutter, React Native)
Interest or exposure to low-code tools like Power Apps, Power Automate, SharePointUnderstanding of REST APIs and data integration conceptsA problem-solving mindset and a strong desire to learn
Prior experience using Microsoft Power Platform (Power Apps, Power Automate, Power BI)
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Execute merchandising activities for assigned businesses/territories, including product portfolios and marketing plan introductions, order taking, marketing display set-ups and in-store merchandising
Report on the activities and products of the competitors via inputs to the competition reports
Maintain relevant customer data in appropriate customer relationship management databases
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Execute sales activities for assigned businesses/territories, including product portfolios and marketing plan introductions, order taking, marketing display set-ups and in-store merchandising
Prepare quotation/tender prices, delivery and commercial terms, in accordance with company policies
Report on the activities and products of the competitors via inputs to the competition reports
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