Customer Service
Communication Skills
Online Sales
Healthcare Knowledge
Problem Solving
Customer Journey Mapping
Customer Care
CRM (Customer Relationship Management)
Review and refine personalisation strategies following implementation.
Oversee performance search and personalisation strategies that has been implemented on the website; identify "red-flag" disruptions and implement immediate corrective actions to prevent negative impact on customer experience.
Review weekly and monthly on-site keyword search reports and implement optimisation improvements (e.g., ranking, synonyms, merchandising rules) via third party search SaaS.
...