Create, document, and enforce Standard Operating Procedures (SOPs) for the entire livestream lifecycle, including equipment setup, OBS configuration, host preparation, and live troubleshooting.
Track and organize the team's technical inventory, submit and process equipment procurement requests, and take personal responsibility for the day-to-day upkeep of streaming assets.
Act as a primary technical authority and escalation point for critical in-stream issues, guiding the team and live hosts through complex troubleshooting.
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Attention to detail and ability to present healthcare information clearly, accurately, and empathetically.
Comfort working on-site in Kajang, collaborating with clinical and non-clinical staff, and handling patient-related stories with confidentiality and sensitivity.
Basic understanding of digital marketing concepts and brand consistency across channels.
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Oversee the execution of advertising campaigns while attending to clients’ and agencies’ requirements and ensuring good customer service and after-sales support.
Proactively identify new business opportunities through market research, networking, industry engagement, and relationship-building activities to generate advertising revenue for the company.
Collaborate closely with internal teams to identify upselling opportunities and optimise advertising performance to maximise ROI.
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Responsible for Liaised with the backend departments to ensure every digital campaign is live on time and updating clients on weekly and monthly reports.
Work closely with the Creative department to develop the digital artwork, if required by the client
Conduct regular sales analysis to evaluate sales effectiveness and identify opportunities to ensure that the objectives of the digital advertising campaign are met.
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Plan the calendar, produce, and create engaging and creative content for different social media platforms to drive followership and conversion traffic to increase sales.
Create graphics and edit photos/video to create awareness and interest within our target audience, driving traffic to engage with digital content.
Suggest new innovative ways of delivering digital content and keep up-to-date with the latest digital marketing trends to brand's goals.
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Conduct thorough, relevant research on industry topics, viral trends, and client data to back up all copy and caption writing.
Produce error-free content that strictly adheres to the clients' style guidelines, brand tone, and grammatical standards (you will become a meticulous proofreader!).
Collaborate closely with the Graphic Design team and the wider account service team to develop integrated content that slays.
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Conduct thorough, relevant research on industry topics, viral trends, and client data to back up all copy and caption writing.
Produce error-free content that strictly adheres to the clients' style guidelines, brand tone, and grammatical standards (you will become a meticulous proofreader!).
Collaborate closely with the Graphic Design team and the wider account service team to develop integrated content that slays.
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Create proposals for incoming client campaigns by working with HCN’s creators in developing content that meet client’s objectives
Maintain rapport with HCN creators and key accounts to scale business growth on behalf of the company Prepare campaign reports and advise clients on key learnings/recommendations Accomplish marketing and sales objectives by planning, developing, implementing and executing content plans on our creators’ platforms Manage accounts by ensuring brands’ objectives and timelines are met, overseeing creative development and video production and ensuring smooth delivery of deliverables.