digital marketing strategist jobs in Malaysia

Respond to customer inquiries via phone, chat, and email in a timely and professional manner.

Provide accurate information about products and services to assist customers with their needs.

Handle customer complaints, resolve issues efficiently, and ensure customer satisfaction. ...

Conduct weekly reviews of hot-selling and out-of-stock items, adjusting listings to minimize stockouts and lost sales opportunities.

Ensure new products are listed on e-commerce platforms in a timely manner, with accurate and comprehensive product information, images, and pricing.

Work closely with the design team to prepare high-quality product images and descriptions for optimal presentation. ...

Handle customer inquiries and resolve issues promptly

Liaise with customers to manage and resolve requests related to orders, refunds or exchange

Observe quality control for each personalised order ...

Monitor competitor activities, analyze market trends, and adjust strategies accordingly.

Analyze sales data and customer behavior to develop optimization strategies, enhance conversion rates, and increase sales revenue.

Address customer inquiries, complaints, and feedback to improve customer satisfaction and loyalty. ...

Handle preparation tasks before and after packaging, such as printing labels and organizing parcels.

Collaborate with company arrangements during peak promotional periods to complete high-volume packaging tasks.

Coordinate solutions for any unexpected situations with logistics companies to ensure parcels are delivered to the logistics center promptly, avoiding shipping delays. ...

Responsible for the daily management of affiliated channel stores, event pricing, coupon discounts and free bonuses and other strategic settings to ensure the daily operation of the store;

Analyze competitors' products, collect daily and major promotion activities, discover problems in your own store and analyze the causes, and propose improvement suggestions;

Release new products, maintain product titles, shelf and main image details, etc., and optimize product weights; ...

Collecting and providing data analysis for the marketing team.

Understand the e-commerce platform market, conduct research on competitors’ categories and prices, and adjust operational strategies in time.

Complete other tasks assigned by superiors;

Utilize funnel-building tools and platforms (e.g., ClickFunnels, HubSpot) to construct and deploy funnels.

Set up tracking and analytics to monitor funnel performance and client interactions.

Conduct A/B testing to optimize various funnel stages and elements such as landing pages, property listings, CTAs, and email sequences. ...

Writing advertising copy and media scripts, and arranging television and film production and media placement;

Collecting and analysing data regarding consumer patterns and preferences;

Interpreting and predicting current and future consumer trends; ...

Stay up-to-date with the latest social media trends, tools, and best practices, and propose innovative ideas to enhance our social media presence.

Respond promptly to any inquiries and feedback on social media channels, maintaining a positive and professional online presence.

Complete assigned tasks and projects within established timelines by superior.

Monitor, evaluate, research and administer social media tools on a daily basis and generate reports and analytics

Provide analysis and recommendations when campaign or promotional strategies are reviewed

Analyzing results, customer’s need and wants, market conditions and competitor’s data in all social media channel ...

Monitor, evaluate, research and administer social media tools on a daily basis and generate reports and analytics

Provide analysis and recommendations when campaign or promotional strategies are reviewed

Analysing results, customer’s need and wants, market conditions and competitor’s data in all social media channel ...

Plan, produce, and edit high-quality video and digital content showcasing our gold products, services, and brand story.

Conceptualize and create a variety of content formats, including educational videos, brand ambassador features, product highlights, and behind-the-scenes footage.

Develop visually appealing graphics and animations to support digital campaigns, product launches, and events. ...

Track social media trends and analytics to improve performance and find growth opportunities.

Collaborate with internal teams (marketing, design, sales) to ensure consistency in brand messaging and alignment with marketing initiatives.

Cultivate and nurture relationships with KOLS, influencers, and industry partners to amplify brand reach and engagement. ...

Ability to develop creative that follow creative briefs and adhere to business objectives

Juggle multiple projects while developing high-quality creative and meeting deadlines

Make sure designs adhere to digital specs and can successfully be launched on the respective platform ...

Attending to all inquiries and messages that come through Headmistress Instagram, Facebook, WhatsApp and in person, in a timely & quality manner to meet the daily new appointments and online sales targets

Provide sales support, customer support / service whenever needed6. Other administrative tasks as needed by the Headmistress Management

Work closely with the E-commerce team and the founder to create a TikTok & IG Reels content strategy that aligns with our brand goals.

Plan and organize content to maintain a consistent and strong brand presence on TikTok & IG.

Interact with the TikTok & Instagram community by responding to comments and messages. ...

Collaborate with other departments to ensure brand consistency across all channel and report on the performance of digital campaign.

Keep up with social media trends about emerging videos and suggest innovative ideas to enhance digital presence.

Work independently with minimal supervision while contributing effectively as a team player. ...

Work with other team members to brainstorm new concept and strategy for upcoming festival

Other ad-hoc duties

Support the company's overall event planning goals and complete temporary work assigned by the leader;

Develop and tap on existing media channels for exposure of the client’s brand, products and new opportunities.