Analyze production issues, identify root causes, and implement long-term reliability improvements through automation, monitoring, and architectural enhancements.
Work collaboratively with other team members, provide technical leadership and guidance to a team of up to 10 SRE engineers, driving engineering excellence, reliability, and operational best practices.
Organize an efficient handover through high quality documentation and training.
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Incident Management: Respond to and manage incidents to minimize downtime and resolve issues quickly, including on-call support.
System Performance: Measure, analyze, and tune system performance to ensure efficiency and stability.
Infrastructure Management: Provision and manage cloud infrastructure, sometimes using Infrastructure as Code (IaC), and assist in platform management and capacity planning.
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Ensure critical batch processes, application interfaces, APIs, market data feeds and trading-related services operate reliably within defined service windows.
Act as the primary technology contact for business stakeholders and users based in Singapore, translating business requirements and priorities into effective technology support.
Coordinate across application support, infrastructure, cybersecurity, database, network and regional technology teams to resolve production issues and deliver service improvements.
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Stakeholder & Vendor Collaboration: Coordinate with business analysts, clients, and testing managers to drive functional alignment, verify SIT/UAT/performance testing, and deliver high-quality technical results.
Implementation & Support: Oversee the end-to-end technical implementation plan to ensure seamless production cutovers and structured post-implementation support.
Documentation & Reporting: Maintain standard project documentation and provide regular delivery status updates to senior leadership, proactively escalating schedule-impacting issues with proposed workarounds.
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They lead end-to-end technical delivery, ensure engineering integrity at scale, and actively manage delivery and technical risk while guiding teams through complex build challenges, operating as a hands-on technical leader with strong customer and stakeholder influenceKey Responsibilities: Delivery & Transformation: Owns end-to-end technical delivery of complex B2B commerce and customer portal transformation programme - from detailed design through build, migration, cutover, and hypercare. Manages delivery risk, sequencing, and dependencies across squads.Data: Engineers data-intensive solutions and integration flows across enterprise systems. Builds secure, governed, and interoperable data pipelines with strong quality, lineage, and observability. Mandatory Skills: Deep expertise in designing, building, and operating highly available, scalable, and resilient distributed systems. Deep understanding of B2B-specific commerce capabilities, Strong hands-on experience with infrastructure automation, and modern CI/CD pipelines on AWS/Azure Clouds, Demonstrated ability to embed observability, operational readiness, and lifecycle ownership into engineering delivery. Experience delivering solutions spanning custom build, configured platforms, and third party integrations at scale, Extensive knowledge of application performance monitoring and management tools. Experience:5-8+ years of experience in enterprise technology, security, and operations in large-scale global environments with 3+ years in a technical leadership role. 6+ years of experience in B2B order to cash customer portal transformations Key Deliverables:Detailed technical solution designs aligned to Enterprise and Solution Architecture, Front-end, backend, database and integration solution delivery, API, data model and application component specifications, CI/CD pipelines, deployment automation and environment management, Technical governance, code quality and architecture compliance artefacts, SIT, UAT, performance and production release support, Operational readiness deliverables including monitoring, runbooks, support documentation and handover, Technical leadership and coordination of Front-End, BFF, Database and DevOps engineering teams.
Support RBC communication surveillance and related upstream / downstream applications through incident triage, root-cause analysis and service restoration.
Maintain production stability through monitoring, alert analysis, capacity awareness, runbook execution and risk escalation.
Work with CTB, RTB, vendor and cross-functional technology teams to support production fixes, enhancements, transition readiness and release/change activities.
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