As a member of the broader Services team, the candidate will have direct responsibility for diagnosing and resolving complex integration and call & digital flow issues and outages.
Ideal candidates will possess high proficiency in CXOne studio & DFO or a similar technology, and have extensive delivery experience of complex contact center solutions.
Leverage understanding of contact center operations DFO configuration in CXOne.
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CXOne studio
DFO
Genesys
inContact
Cisco
Microsoft
Avaya
RESTful API
SOAP API
Object-Oriented Analysis
Object-Oriented Design
Microsoft Dynamics
Amelia
Azure
AWS
Agile Development Methodology
SDLC
DevOps
ACD
IVR
WFM
Prioritize security and performance: Build secure, scalable, and high-performing applications by adhering to best practices and considering security and performance implications in every decision.
Embrace knowledge sharing: Actively contribute to our culture of knowledge sharing by documenting your work, mentoring junior engineers, and participating in knowledge-sharing sessions.
Drive innovation: Stay abreast of emerging technologies and explore their potential applications to improve our systems and processes.
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Security Hardening & Defense: Implement robust system hardening, manage strict firewall postures, and actively configure reverse proxies/API gateways (NGINX, Cloudflare WAF) to mitigate live brute-force and DDoS threats.
Automation Engineering: Eliminate manual, repetitive tasks by building and maintaining end-to-end automated configuration pipelines using Ansible, Jenkins, and Infrastructure as Code (Terraform) driven by Python or Bash.
High Availability & DR: Plan and execute critical infrastructure updates, zero-downtime database upgrades, and regular cross-region Disaster Recovery (DR) or failover drills to ensure data consistency and continuous availability.
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