The ideal candidate is a highly capable Business Analyst with excellent requirements analysis skills and strong hands-on Tableau development expertise. They should be able to understand business needs, translate them into clear functional requirements and independently develop intuitive, meaningful and reliable dashboards.
For ITOM specialisms: experience with ServiceNow Discovery (MID Server, probe/sensor patterns, credential management), CMDB CI class design and reconciliation rules, Service Mapping, and Event Management alert correlation
Must Have - Experience interviewing stakeholders to gather system requirements, develop conceptual designs and the implementation of the design within ServiceNow