Managing incoming calls and messages, responding promptly, and sending reminder calls or WhatsApp messages one or two days before appointments for confirmation.
Any other duties assigned by Management from time to time.
Ensuring the front desk and waiting area are clean and tidy, free from odors.
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Managing incoming calls and messages, responding promptly, and sending reminder calls or WhatsApp messages one or two days before appointments for confirmation.
Any other duties assigned by Management from time to time.
Ensuring the front desk and waiting area are clean and tidy, free from odors.
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Ensure all workstations remain updated with approved software, security patches, antivirus protection, and operating system updates.
Install, configure, and support business and creative software, including Microsoft 365, Google Workspace, Adobe Creative Cloud, Autodesk Maya, ShotGrid, and Nuke.
Manage Active Directory user accounts, access permissions, and multi-factor authentication (MFA).
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Ensure all workstations remain updated with approved software, security patches, antivirus protection, and operating system updates.
Install, configure, and support business and creative software, including Microsoft 365, Google Workspace, Adobe Creative Cloud, Autodesk Maya, ShotGrid, and Nuke.
Manage Active Directory user accounts, access permissions, and multi-factor authentication (MFA).
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· Collaborate with teams (e.g. Website, Communications) to solve technical challenges such as Wordpress management, integrations (Adaptis-ipay88) and system optimisation.
· Manage and optimise back-end systems (e.g. DynaMail, Alaya, SiteGIant, CiviCRM, Vodia, Automate, SiteGround, etc.) and system integrations (e.g. Adaptis-iPay88) to ensure reliability and scalability.
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Support system configuration, enhancements, testing (UAT), and deployment of patches, updates, and new modules.
Document issues, resolutions, and knowledge-base articles to strengthen team capability and reduce recurring tickets.
Liaise with business stakeholders across departments (Finance, HR, Project Management, O&M, etc.) to understand requirements and translate them into system solutions.
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Support system configuration, enhancements, testing (UAT), and deployment of patches, updates, and new modules.
Document issues, resolutions, and knowledge-base articles to strengthen team capability and reduce recurring tickets.
Liaise with business stakeholders across departments (Finance, HR, Project Management, O&M, etc.) to understand requirements and translate them into system solutions.
...
· Collaborate with teams (e.g. Website, Communications) to solve technical challenges such as Wordpress management, integrations (Adaptis-ipay88) and system optimisation.
· Manage and optimise back-end systems (e.g. DynaMail, Alaya, SiteGIant, CiviCRM, Vodia, Automate, SiteGround, etc.) and system integrations (e.g. Adaptis-iPay88) to ensure reliability and scalability.
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Deliver exceptional customer service by actively listening to users' needs, addressing concerns, and ensuring user satisfaction throughout the support process.
Contribute to the development and maintenance of a knowledge base with frequently asked questions and standard solutions to assist users in resolving common issues.
Document issue resolutions, troubleshooting steps, and best practices for future reference and knowledge sharing.
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