Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
Identify and escalate priority issues through appropriate channels as and when necessary.
Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
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Works with Concierge, Raffles Service (and substitutions), Housekeeping, and Butlers to ensure seamless resident and guest service.
Completes all necessary tasks of financial, auditing, and other nature that are part of the end-of-day procedure.
Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Operation for check-in, check-out, and cashiering duties.
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