Provide coaching and mentorship to enhance team capabilities and service standards
Diploma or Certificate in related disciplines
5+ years of experience in customer service with 2+ years in a supervisory role, preferably in the Retail/ shopping malls, to bring valuable insights and best practices to the team
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Manage customer orders, ensuring accurate and efficient order processing.
Generate purchase orders, monitor incoming shipments, and coordinate with relevant parties to ensure timely delivery and proper documentation for customs clearance.
Liaise with internal teams—Sales, Service, and Logistics—to coordinate accurate and timely order placement and delivery, in line with contracts or quotations.
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