Liaise with Operations Team and other functions to achieve prompt and efficient resolution of customer issues and queries.
Actively promote the exchange and adoption of new processes, procedures and work instructions to create more efficient as well as productive work systems.
Promptness in arranging for shipment pick up or handling of exceptions.
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Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)
JOB PURPOSEProvide administrative support across the organization and handle the flow of people through the business and ensure that all receptionist and cashier responsibilities are completed accurately and delivered with high quality and in a timely manner.
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Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
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Supports company operations by maintaining office systems and supervising staff.
Reporting to Chief Executive Officer & Chief Operating Officer for operation progress in business.
Maintains office services by organizing office operations and procedures, preparing payroll, recruitments, handle full spectrum of HR functions that include, but not limited to, the administration of all statutory requirement i.e. EPF, SOCSO, EIS and Income Tax, employees training (HRDCorp Claimable Courses).
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