What You'll Do:️ Provide first-level technical support to end users via phone, email, or in-person Troubleshoot hardware, software, and network issues Log and track incidents using service desk tools️ Escalate unresolved issues to appropriate teams Assist with user account setup and access management️ Ensure timely resolution of tickets within agreed SLAs
Provide 1st and 2nd line support for Windows and macOS devices, iOS/iPad OS mobile devices, printers, meeting room/AV equipment and Microsoft 365 applications.
Support the process bookings administration of sport activities and recording of booking information (take bookings / issue booking chits and keys to the facilities where applicable / turn on or off the facilities lights where applicable).
Provide desktop and end-user support by installing, configuring, troubleshooting, and maintaining Windows and macOS operating systems, laptops, desktops, printers, and mobile devices.