Responsible for leading the overall operations and guest experience of the Executive Club Lounge, ensuring a refined, personalised, discreet, and wellness-aligned service journey for eligible guests.
Analyse the Company's revenue, costs, profitability and overall financial performance, including comparisons against budget, forecast and previous periods.
Run the operational governance cadence, including daily and weekly operations reviews, major-incident and problem reviews, and corrective-action tracking to closure.