You will provide a variety of comprehensive Project Management, Customer engagement, reporting and administrative services to ensure Customer requirements are met with the highest level of satisfaction.
Act as the primary point of contact with all Customers throughout the build, fit-out and onboarding process.
Ensure Early Access, Ready for Service, and other Customer contractual requirements are met by coordinating with internal teams to track and maintain compliance with all Customer contract obligations....
Review with support team to ensure that all support tasks and deliverables meet quality and service levels
Ensure that regular reviews of the services provided ( Service Level Agreements (SLAs) and Key Performance Indicators(KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)...
Logicalis is proud to be a Great Place to Work Certified organisation across multiple APAC markets — because the commitment we bring to our clients belongs equally to our people.
Join us and help shape the future of technology across APAC.
Your most important and measurable responsibility will be achieving committed SLAs, Operational Efficiency & CSAT/NPS...
Monitor project progress against scope, schedule, and key deliverables — including data readiness, model development and evaluation, integration, and testing milestones — ensuring timely and high-quality delivery.
Coordinate project change requests and assess their impact on project scope, timeline, cost, and resources, allowing for the iterative and experimental nature of AI development or digital media delivery.
Work with business owners and technical teams to translate AI use cases into deliverable scope, with clear hypotheses, evaluation criteria, and go or no-go checkpoints between proof of concept, pilot, and production....
Review with support team to ensure that all support tasks and deliverables meet quality and service levels
Ensure that regular reviews of the services provided ( Service Level Agreements (SLAs) and Key Performance Indicators(KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)...
For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are.
We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world. This position is within the Global IT - Global Business Services - SAP Center of Excellence. In the SAP CoE team we work in a team with direct colleagues in the SAP domian based and in Kuala Lumpur, Malaysia and Amersfoort, The Netherlands.
Communicates job status to internal deal team to ensure continuous, smooth transition between shifts
Monitors job status and follows-up using internal systems (e.g., turn notes) to ensure client needs met or exceeded
Acts as a resource for clients regarding current regulatory news, products, service solutions, client/market business and internal Donnelley capabilities...