Maintain Customer Files : Update and manage customer files, recording all contact details and the information provided to the customer regarding their debt.
Prepare Statements : Create statements for credit departments and banks when customers do not meet payment agreements or fail to establish new ones.
Write Letters : Draft letters to inform customers about their debts and to credit agencies, insurance companies, lawyers, and employers if payment agreements are not met.
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Review and validate the calculated amount to be retrieved from the bank and subsequently submit the application to the Collection Unit for further action.
Review notification and reminder letters to the next of kin, ensuring compliance with the stipulated timeframe as prescribed in relevant government circulars and guidelines.
Oversee the preparation of detailed case chronologies, review the finalised versions before submission to JPA for further action.
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