Customer Engagement: Shadow credit specialists in assisting customers with payment information and methods to improve payment turnaround times and overall customer experience.
Process Coordination: Assist in lodging billing issues, escalating payment disputes to relevant parties for swift resolution, and tracking cancelled auto-debit accounts.
Collection Activities: Gain exposure to the end-to-end dunning process, including shadowing activities related to reminders, account restrictions, and the preparation of documentation for bad debt transfers or legal cases.
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