Payment Restructuring & Negotiation: Engage in professional negotiations with customers to establish realistic repayment schedules or settlement plans, effectively minimising operational and recovery costs.
Redemption Management: Provide critical support and strategic handling during customer redemption processes to facilitate vehicle releases or account regularizations.
Portfolio Debt Recovery: Conduct structured and professional outbound collection calls to delinquent customers to minimize Non-Performing Loans (NPL) and reduce Expected Credit Loss (ECL) provisions.
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Maintain Customer Files : Update and manage customer files, recording all contact details and the information provided to the customer regarding their debt.
Prepare Statements : Create statements for credit departments and banks when customers do not meet payment agreements or fail to establish new ones.
Write Letters : Draft letters to inform customers about their debts and to credit agencies, insurance companies, lawyers, and employers if payment agreements are not met.
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Negotiation
Debt Recovery
Customer Service
Communication Skills
Collections
Effective Communication
Debt Collection
Problem Solving
Credit Analysis
Communication
Review aging accounts, disputed balances, and high-risk customers, implementing appropriate recovery actions and escalating critical issues as required.
Monitor collection performance metrics, including Collection Rate, DSO, and aging reports, and ensure accurate and timely reporting.
Maintain and review Management Aging Tracking Reports (MGTR) and provide collection insights, risk assessments, and corrective action recommendations to management.
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Customer Engagement: Shadow credit specialists in assisting customers with payment information and methods to improve payment turnaround times and overall customer experience.
Process Coordination: Assist in lodging billing issues, escalating payment disputes to relevant parties for swift resolution, and tracking cancelled auto-debit accounts.
Collection Activities: Gain exposure to the end-to-end dunning process, including shadowing activities related to reminders, account restrictions, and the preparation of documentation for bad debt transfers or legal cases.
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Review aging accounts, disputed balances, and high-risk customers, implementing appropriate recovery actions and escalating critical issues as required.
Monitor collection performance metrics, including Collection Rate, DSO, and aging reports, and ensure accurate and timely reporting.
Maintain and review Management Aging Tracking Reports (MGTR) and provide collection insights, risk assessments, and corrective action recommendations to management.
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Enjoy regular recognition, monthly incentives, performance bonuses, and annual company trips designed to reward your hard work and achievements.
Contact customers via telephone to follow up on overdue accounts to help us maintain healthy credit portfolios.
Negotiate and arrange suitable repayment plans with customers, allowing them to settle their outstanding balances in a sustainable and manageable manner.
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Enjoy regular recognition, monthly incentives, performance bonuses, and annual company trips designed to reward your hard work and achievements.
Contact customers via telephone to follow up on overdue accounts to help us maintain healthy credit portfolios.
Negotiate and arrange suitable repayment plans with customers, allowing them to settle their outstanding balances in a sustainable and manageable manner.
...