- Assist maintenance engineers in completing basic tasks such as daily infrastructure maintenance, cleaning, and debugging. Cooperate in monthly and quarterly preventative maintenance of equipment, follow up on on-site maintenance work by third-party service providers, and provide full on-site supervision and cooperation to ensure compliant implementation of maintenance work.
- Responsible for the daily monitoring of environmental indicators such as temperature, humidity, cleanliness, and power supply in the server room. Ensure the server room environment meets equipment operating standards, adjust basic environmental parameters promptly, and prevent environmental anomalies from affecting normal equipment operation.
Attend to ad-hoc support and emergency cases in Data Center to ensure minimum downtime.
Manage status of open tickets and compete technical and operational tasks to resolve issues and close tickets efficiently and correctly. Adhere to company values and follow best practices and operational procedures.
Perform daily backup initialization and completion on various type of backup tools such as tapes, Windows Backup, Acronis Backup and Veeam Backup.
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To ensure all related operations activities are performed in compliance with company standards, processes, regulations and procedures
Coordinate and act as a single point of contact within the engineering team, customers, Providers, Vendors & Contractors by support, maintenance, troubleshooting to customers covering AIMS’ Products & Services of operations matters for all Data Centre sites of AIMS.
Technical competent to detect & identify the defects and deficiencies which inclusive of Isolation, troubleshooting, restoration and rectification of DC Infrastructure services.
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Data Classification: Develop, implement and maintain sensitivity labels and auto-labelling policies to ensure data is classified correctly at the point of creation and to ensure data is "secure by design."
Incident Response: Lead the investigation of data leakage alerts. Ensure high‑quality, SLA‑compliant service delivery together with providers; serve as escalation point for operational issues.
Policy Tuning: Regularly review and "noise-cancel" DLP policies to reduce false positives while ensuring high-risk data egress is blocked.
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Manage day to day data centre service delivery with oversight on DC deliveries. Manage the service providers SLA in terms of service request. Monitoring of service level performance in accordance with contractual requirements. Analysis of data centre infrastructure components and capacity planning for future projects/growth
· Data Centre Services Management. Manage day to day data centre service delivery with oversight on vendor’s deliveries. Monitor the health of systems or platform solutions. Analysis of data centre infrastructure components and capacity planning for future projects/growth. Work with the infrastructure teams to ensure 100% system uptime and availability. Analyse and execute improvement plans. Regularly review the service provider’s compliance to policies. Participate in planning exercises for Data Centre related matters.
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Master Complex Problem Solving: Collaborate with cross-functional teams to diagnose complex network incidents, performing deep root-cause analysis to prevent recurrence
Maximize System Reliability: Define and maintain Service Level Objectives (SLOs) through advanced telemetry and streaming analytics to ensure "five-nines" availability
Influence Strategic Roadmaps: Translate technical roadmaps into business value for stakeholders and steer vendor product evaluations to align with long-term strategy
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Support project design activities involving structured cabling, fiber optic systems, network infrastructure, and data centre connectivity architectures.
Conduct technical evaluations and provide engineering recommendations for customer projects.
Act as the subject matter expert for structured cabling and data centre connectivity solutions.
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Monitor and optimize the performance of critical infrastructure systems, ensuring that they operate at peak efficiency and reliability.
Develop and implement maintenance programs and procedures to ensure that critical infrastructure systems are maintained in accordance with best practice standards.
Prepare and maintain accurate records of all maintenance and engineering work, including maintenance schedules, work orders, and engineering drawings.
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Assist in ensuring solutions are suitable for production through adherence to governance, policy, and best practices.
Analyze system performance data (uptime, incidents, and ticket volume) to identify trends, forecast demand, and provide insights for capacity planning and monitoring improvements.
Apply GenAI to develop and document prompt strategies for analysis, ensuring knowledge transfer to BAU for ongoing use.
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Perform test execution, accurately record results, evidence, and defects, and support overall validation of system changes.
Preferably an undergraduate in the penultimate or final year of a Computer Science, Information Technology, Software Engineering, Data Analytics, Business IT, or related program
Must be proficient in both written and spoken English
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Perform test execution, accurately record results, evidence, and defects, and support overall validation of system changes.
Preferably an undergraduate in the penultimate or final year of a Computer Science, Information Technology, Software Engineering, Data Analytics, Business IT, or related program
Must be proficient in both written and spoken English
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Assist in ensuring solutions are suitable for production through adherence to governance, policy, and best practices.
Analyze system performance data (uptime, incidents, and ticket volume) to identify trends, forecast demand, and provide insights for capacity planning and monitoring improvements.
Apply GenAI to develop and document prompt strategies for analysis, ensuring knowledge transfer to BAU for ongoing use.
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Maintain records for preventive maintenance, corrective maintenance, incident follow-up, and audit evidence.
Conduct DR trend and gap analysis by correlating incident management data with DR exercise results to identify gaps.
Analyse and visualise the Disaster Recovery (DR) dashboard, providing a centralised view of DR readiness Build the Book of Work (BOW) and DR Operations Manual in Confluence to create a comprehensive repository.
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Maintain records for preventive maintenance, corrective maintenance, incident follow-up, and audit evidence.
Conduct DR trend and gap analysis by correlating incident management data with DR exercise results to identify gaps.
Analyse and visualise the Disaster Recovery (DR) dashboard, providing a centralised view of DR readiness Build the Book of Work (BOW) and DR Operations Manual in Confluence to create a comprehensive repository.
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Maintain records for preventive maintenance, corrective maintenance, incident follow-up, and audit evidence.
Conduct DR trend and gap analysis by correlating incident management data with DR exercise results to identify gaps.
Analyse and visualise the Disaster Recovery (DR) dashboard, providing a centralised view of DR readiness Build the Book of Work (BOW) and DR Operations Manual in Confluence to create a comprehensive repository.
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