In charge of team management, daily task allocation, performance assessment and professional skill training. Standardize on-site operation SOPs, improve team technical capability and on-site execution.
Establish and optimize data center operation management systems, maintenance standards, inspection specifications and emergency response plans. Complete daily operation logs, maintenance records, statistical reports and standardized document management.
Responsible for project coordination, customer communication, renovation supervision and equipment acceptance. Manage third-party vendors and supervise the quality, safety and progress of external maintenance services.
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Analyse and determine the root causes of network incidents, implementing solutions, permanent corrective measures, and improvements to boost network reliability.
Attends in-person meetings with clients to analyse, troubleshoot, and diagnose hardware problems.
Follows standard procedures for properly escalating unresolved issues to the appropriate internal teams.
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In charge of team management, daily task allocation, performance assessment and professional skill training. Standardize on-site operation SOPs, improve team technical capability and on-site execution.
Establish and optimize data center operation management systems, maintenance standards, inspection specifications and emergency response plans. Complete daily operation logs, maintenance records, statistical reports and standardized document management.
Responsible for project coordination, customer communication, renovation supervision and equipment acceptance. Manage third-party vendors and supervise the quality, safety and progress of external maintenance services.
...