Act as the primary onsite operational escalation point, ensuring strict adherence to internal SOPs and technical standards across all site activities.
Oversee and coordinate facility infrastructure operations.
Coordinate preventive and corrective maintenance plans with Data Centre Provider operations teams, including review and validation of MOPs and SOPs.
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Acts as a key escalation contact, both internally and externally, for emergency events impacting data centre services including technical, operational and security.
Provides support to the site teams to facilitate emergency responses procedures, resource coordination, customer communication, root cause analysis and post event remediation.
Develop strong relationships with customer operational management contacts.
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Establish and maintain operational procedures, escalation processes, and emergency response plans.
Monitor data centre performance and operational KPIs, and drive timely corrective actions.
Oversee the availability and performance of critical data centre infrastructure, including power, cooling, UPS, generators, fire protection, and monitoring systems.
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· Power Infrastructure Build: Supervise the installation of HT/MV/LV switchgears, transformers, diesel generators, UPS systems, and Power Distribution Units (PDUs).
· Testing Oversight: Lead the site testing for electrical systems, including insulation testing, protection relay calibration, and load bank testing.
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· Power Infrastructure Build: Supervise the installation of HT/MV/LV switchgears, transformers, diesel generators, UPS systems, and Power Distribution Units (PDUs).
· Testing Oversight: Lead the site testing for electrical systems, including insulation testing, protection relay calibration, and load bank testing.
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