Correlate technical service performance with customer experience and behaviour to identify affected customer segments, support root-cause analysis and prioritise service improvements based on customer impact.
Solution Guidance & Quality Assurance: Partner with solution architects and engineering leads to shape designs (batch/stream, APIs, real-time scoring, vector stores/RAG, feature pipelines) and assure conformance to blueprint pre‑build, during build, and pre‑go‑live.
Communication & Collaboration:Excellent written and verbal English communication skills, with a proven ability to explain complex data findings to non-technical business partners.
Candidates should possess solid Communication skills to explain data findings clearly, collaborate with cross-functional teams, and present results to stakeholders.
Partner with internal teams across Southeast Asia and Asia Pacific, as well as with clients and ecosystem collaborators, to co-create innovative solutions for our clients.
Contribute to strategic studies, research and planning efforts that support the continued evolution of Fi@Gov and advance the Government's finance analytics and AI agenda