Maintain a comprehensive understanding of Chemmart Asia's product offerings, including fine chemicals and scientific products, to effectively address customer inquiries and provide technical support.
Collaborate with the sales and logistics teams to coordinate order fulfillment, track shipments, and resolve any delivery-related issues, ensuring timely and efficient delivery of products to customers.
Maintain accurate customer records and update the customer database with relevant information, including contact details, order history, and communication logs.
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Act as a subject matter expert on Lazada's logistics operations, staying updated on policies, procedures, and system updates to provide accurate information.
Contribute to the development and implementation of customer service strategies to enhance overall customer satisfaction and loyalty.
Serve as a key point of contact for customers, addressing inquiries, concerns, and issues related to logistics and delivery services.
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-Be punctual with your schedule and make up to your work with responsibility.
-Of course if you are talented and hardworking, you will have the chance to be promoted to handle a complete system from the logistic customer service. (Which means your salary will be raise by hourly)
-If you think that this is an easy job, please don’t apply. This position requires a person who are responsible.
Follow up with customers to understand their needs, provide suitable product recommendations, and enhance overall customer experience.
Manage customer records and support CRM database updates to ensure accurate customer information for follow-up activities.
Support the planning and execution of online and offline member activities, including Member Days, VIP events, customer appreciation events, and customer engagement activities.
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customer engagement
or membership management are preferred.
and after-sales service is preferred.
Able to communicate and write in basic English and Chinese.
Possess strong problem-solving skills with a customer-focused mindset and empathy.
Assist in customer relations activities and community events aimed at enhancing company image
Updating of relevant records related to customer feedback and customer satisfaction e.g. latest product launches, general information released by the local authorities and related news
Degree in Business Administration, Sociology, Mass Communications, Marketing or Property Management
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