Customer Liaison: Act as the primary contact for allocated customers, assisting with inquiries from RFQ through to delivery, providing order and delivery status updates, and resolving issues promptly.
Quotation Management: Generate and manage quotes for assigned customer accounts efficiently, maintaining accuracy and responsiveness.
Cross-Functional Coordination: Collaborate closely with Sales, Finance, Pricing, Logistics, and Technical teams to clarify order details, support invoice queries, and report on pricing or margin concerns.
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Customer Liaison: Act as the primary contact for allocated customers, assisting with inquiries from RFQ through to delivery, providing order and delivery status updates, and resolving issues promptly.
Quotation Management: Generate and manage quotes for assigned customer accounts efficiently, maintaining accuracy and responsiveness.
Cross-Functional Coordination: Collaborate closely with Sales, Finance, Pricing, Logistics, and Technical teams to clarify order details, support invoice queries, and report on pricing or margin concerns.
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Cross-Functional Coordination: Collaborate closely with Sales, Finance, Pricing, Logistics, and Technical teams to clarify order details, support invoice queries, and report on pricing or margin concerns.
Data Maintenance: Maintain and update Customer Master Data to ensure accuracy and compliance with company standards.
Returns and Credits: Handle returns, credits, and Corrective Action Requests (CARs) in coordination with relevant departments.
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Manage and resolve customer complaints effectively by coordinating with relevant internal departments, ensuring timely resolution and maintaining high levels of customer satisfaction.
Identify recurring customer issues and provide feedback to Management for service improvement and process enhancement.
Support customer retention initiatives by building strong relationships and delivering positive customer experiences.
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Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
Perform Meeter-Greeter/Navigator role on rotational basis / as applicable;
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You are responsible to escalate incidents directly to the "Regional Support Center" (RSC) according to the defined parameters Inform Customer Care Centre on all escalation issues.
You are responsible to report any customer complaints with proper documentation to the CCC.
You are responsible to ensure the proper use of tool & test equipment and report the usage on any related service report.
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We work collaboratively with our clients,often partnering with leading global security and defense companies,to ensure exceptional results.
Lab equipment , Main repair OPS (MRO) , Lab Equipment , Defense & security , Automotive , Freight FWD & Logistics , Construction / M & E , Info & Comms technology , Software Development , Engineering , Training & consultation , Research & Development and Aviation & Drones.