In charged in member’s point management for better customer retention. Explore in members strategic rewards to build lasting customer relationships.
Analyze customer behavior to select premium redemption items and ensuring program mechanics align with customer preferences and business goal.
Manage members cards, including account merging and points adjustment. Collaborate with creative designers to shape program visuals and communication materials.
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The Customer Relationship Executive (CRE) is responsible for managing customer relationships throughout the vehicle sales and after-sales process. The role focuses on ensuring high customer satisfaction, supporting sales activities, handling inquiries, and maintaining long-term customer loyalty.