Revenue & Profitability: Drive annual pricing strategies and achieve Annual Price Increase (API) objectives to maximise account profitability while maintaining strong long-term customer partnerships.
Cross-Functional Advocacy: Act as the primary customer advocate across internal teams including Sales, Operations, Finance, Product, Marketing, and Customer Support partnering with the Center of Excellence (CoE) to resolve issues efficiently.
5+ years of experience in Customer Success, Account Management, Customer Experience, or a similar strategic, customer-facing and two years of people leadership experience.
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