Participate and facilitate CRM activities to efficiently produce or contribute through continuous improvement, resolving inefficiencies in processes and cost optimization for the organization.
Maintain performance on CPM Team, providing dealers support service to markets in Asia/Pacific Region (APAC).
Support and assist PDC APAC Region on escalation Critical Parts cases to resolve (back)orders, reverse and return logistic related issues for all Mercedes-Benz business units.
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Overseeing all daily Order/backorder processing from customers.
Establishing and maintaining an STO process and implementing improvement measures where necessary.
Participate and facilitate CRM activities to efficiently produce or contribute through continuous improvement, resolving inefficiencies in processes and cost optimization for the organization.
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If a Global solution cannot be deployed, review proposed local solution and support the local Entity in raising an appropriate waiver
Proactively engage with Entities to identify potential technical opportunities to provide business benefit – e.g., replacing legacy technology with GO Products
Facilitate decision making together with the PBP and accompany the Product teams engagement with the Entities / orchestrate the discussions from an integration perspective
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